- The shipping services we use are DHL and EMS.
- But there are some countries that can only use DHL or EMS. All shipments are required phytosanitary.
- We do not ship succulents to Australia, India, Brazil, Turkey. Unless there is special permission
REGULATION FOR USA CUSTOMER
- If you order more than 12 pcs, you must include permit yellow & green labels and send to dochongbi@gmail.com. Including full name, order number, email and phone number (whatsapp).
- Import costs/tax are the responsibility of the consumer
REGULATION FOR EUROPE CUSTOMER
- Before ordering, please contact customs or the government regarding plant imports. So that the clearance process goes smoothly
SHIPPING OPTIONS
DHL ONLY
- Europe (Germany)
- Colombia
- USA
- Peru
- Canada
EMS ONLY
- Japan
- Russia
BOTH DHL & EMS
- Thailand
- Philippines
- Singapore
- UK
DELIVERY SCHEDULE & PACKING METHOD
Packages will be sent regularly from Monday to Thursday to avoid weekends which have a longer transit time than usual. Before being shipped, the plants will go through a drying process to reduce moisture in the plants which can cause rotting of the plants during shipping. Plants will be sent dry and clean without planting media/soil (bare root). Then we wrap using tissue.
WEATHER AND SHIPPING
There are conditions affect to delay delivery, namely during winter with temperatures up to – 10 degrees. Due to the cold temperatures that made it difficult for us to do packing and shipping. So we will postpone until the weather improves.
Best Regards,
Hongbi Succulent Korea Team